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Sustainability

Environmental, Social & Governance

We believe a world-class payments system should also be a responsible one. Our ESG strategy guides how we run our operations, treat our people and serve the communities that depend on us.

Environmental, Social & Governance

62%

Scope 1 & 2 emissions reduction since 2020

2040

Net zero target

48%

Women in senior leadership

Environment

We are committed to reaching net zero across our operations by 2040, powered by 100% renewable electricity since 2023 and active emissions tracking across our supply chain.

Social

We invest in financial inclusion programmes, support our colleagues with industry-leading wellbeing and learning, and partner with charities tackling financial abuse.

Governance

An independent Board, transparent reporting and strong oversight from the Bank of England and Payment Systems Regulator ensure we operate to the highest standards.

Reporting

We publish a full ESG and TCFD-aligned climate report each year alongside our annual report, with clear KPIs and third-party assurance.